Refund policy

Return & Refund Policy

 

At [STORE NAME], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within [X DAYS] of receiving the product.

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with all original packaging, tags, accessories, manuals, and promotional items (if applicable).

  • Proof of purchase (order number, invoice, or receipt) must be provided.

We reserve the right to reject returns that do not meet the above conditions.

2. Return Timeframe

Customers must initiate a return request within [X DAYS] from the date the product is delivered.

Requests submitted after this period may not be eligible for return, refund, or exchange.

To request a return, please contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos (if the item is damaged, defective, or incorrect)

3. Return Process

Once your return request is received:

  1. Our team will review your request.

  2. If approved, return instructions will be provided.

  3. You may be required to ship the item back or arrange a pickup, depending on your location and the product category.

  4. Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

4. Refund Process

If your return is approved:

  • Refunds will be issued to the original payment method whenever possible.

  • Refunds may also be processed as store credit if agreed upon by the customer.

  • Refunds will be initiated within [REFUND PROCESSING TIME] after the returned product passes inspection.

Please note that banks, payment gateways, and card providers may require additional time to reflect the refund in your account.

5. Exchanges

We offer exchanges for eligible items in the following situations:

  • Wrong product received

  • Damaged product received

  • Defective product received

  • Size replacement (where applicable)

Exchange requests must be submitted within [X DAYS] of delivery.

Exchanges are subject to product availability. If a replacement is unavailable, a refund or store credit may be offered.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during shipping

  • Defective

  • Incorrect compared to your order

Please contact us within [X DAYS] of delivery at [EMAIL ADDRESS].

To help us resolve the issue quickly, please provide:

  • Order number

  • Description of the issue

  • Clear photographs or videos showing the damage or defect

After verification, we may offer:

  • Replacement product

  • Full refund

  • Partial refund

  • Store credit

at our sole discretion and as permitted by applicable law.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Downloadable digital products

  • Perishable goods

  • Beauty, skincare, or personal care items that have been opened or used

  • Intimate or hygiene-related products

  • Products marked as "Final Sale" or "Non-Returnable"

  • Any item returned without prior approval

8. Return Shipping Costs

If the Return Is Due to Our Error

If you received:

  • A damaged product

  • A defective product

  • An incorrect product

[STORE NAME] will bear the reasonable return shipping costs.

If the Return Is Due to Customer Preference

If the return is requested because:

  • You changed your mind

  • You ordered the wrong item

  • You no longer need the product

The customer may be responsible for return shipping charges and any applicable handling fees.

Original shipping charges are generally non-refundable unless the return is due to our error.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.

To request a cancellation, contact:

Email: [EMAIL ADDRESS]

10. Refund Exceptions

We reserve the right to refuse refunds or returns where:

  • Fraudulent activity is suspected

  • Returned items show signs of use, damage, or alteration by the customer

  • Required documentation is not provided

  • The return request falls outside the stated return period

11. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: [sohanbanna35@gmail.com]

Our customer support team will make reasonable efforts to respond within [RESPONSE TIME].